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Appendix of Intranet Resources

From Intranet Business Strategies by Mellanie Hills

Netiquette--Chapter 1

The Net: User Guidelines and Netiquette at

Demands On Businesses Today--Chapter 2

Gary Hamel and C. K. Prahalad, Competing for the Future, Harvard Business School Press, 1994.
Don Peppers and Martha Rogers, The One to One Future--Building Relationships One Customer at a Time, Currency/Doubleday, August 1993.
Don Tapscott, The Digital Economy: Promise and Peril in the Age of Networked Intelligence, McGraw-Hill, 1996.

Learning Organizations--Chapter 3

Peter M. Senge, The Fifth Discipline: The Art and Practice of the Learning Organization, Doubleday/Currency, 1990.

Uses of Intranets--Chapter 4

How Sun saves money, improves service using Internet technologies at

Companies That Contributed To This Book--Chapter 5

Amgen Incorporated at
AT&T Corp. at
Bell Atlantic Corporation at
Booz Allen & Hamilton Inc. at
EDS at
JCPenney Company, Inc. at
Rockwell International Corporation at
SAS Institute Inc. at
Silicon Graphics, Inc. at
Texas Instruments Incorporated at
Turner Broadcasting System, Inc. at
United Parcel Service of America, Inc. at

Building Your Intranet--Chapter 7

Designing and Authoring Documents--Chapter 9

Guides to Writing Style for HTML Documents (NCSA) at
William Horton, Lee Taylor, Arthur Ignacio, Nancy L. Hoft,
The Web Page Design Cookbook: All the Ingredients You Need to Create 5-Star Web Pages,
John Wiley & Sons, 1996.
Jim Sterne, World Wide Web Marketing: Integrating the 
Internet into Your Marketing Strategy,
2nd Edition, John Wiley & Sons, 1999. Jim is an internationally known WWW marketing guru. In this book, he focuses on what to do and not do. Many of the things he says apply equally well to intranets, where not all users have high-speed links. Jim also talks at length about navigation within a Web site. You may find lots of guidance in his book.
Newsgroups about authoring:
comp.infosystems.www.authoring.cgi --writing CGI scripts for the Web
comp.infosystems.www.authoring.html --writing HTML for the Web
comp.infosystems.www.authoring.images --using images and imagemaps on the Web
comp.infosystems.www.authoring.misc --miscellaneous Web authoring issues

WWW Sites In Sample Presentation--Chapter 9

AT&T at
General Electric at
IBM at
Burlington Coat Factory at
Whole Foods at
Massachusetts Institute of Technology at
University of Oklahoma at
U.S. Bureau of the Census at
Thomas, the home page of the U.S. Congress, at Color
Securities and Exchange Commission EDGAR Database at
FTD at
Shopping 2000 at This link is obsolete.
JCPenney at

Resources for the Intranet Team--Chapter 10

  • Locate Facilitators
  • Creativity and Out-of-the-Box Thinking
    C. W. Metcalf, Lighten Up: The Amazing Power of Grace Under Pressure, Nightingale Conant Corporation. This audiotape is about humor.
    Michael J. Gelb, Mind Mapping, Nightingale Conant Corporation. This is an audiotape about mind mapping.
    Carolyn Nilson, Games That Drive Change, McGraw-Hill, Inc., 1995. This book has a chapter dedicated to games for communication. This is just one of a number of books about games for teams and trainers.

Usability Testing--Chapter 11

Darrell Sano and Jakob Nielsen, SunWeb: User Interface Design for Sun Microsystem's Internal Web. This very interesting report is about how they created and tested the user interface for SunWeb. Link no longer exists.
  Additional Intranet Resources

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